Our customer service - personal & reliable

Your concerns are important to us. Whether you need product advice, care instructions, or retailer recommendations - our service team is at your side with expertise and dedication. Contact us; we'll be happy to help!

Contact

Email: info@desede.ch

Address: Oberes Zelgli 2, 5313 Klingnau, Switzerland

Service hours:
Monday to Friday, 9:00 - 18:00 (CET / UTC+1)

 
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    Store Locator

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    Frequently Asked Questions

    Do you have questions about our products, materials, or care instructions? You'll find answers to the most important questions about FSM seating in our FAQs. If your question isn't answered here, we'd be happy to help you personally!

    Is it possible to have my FSM furniture reupholstered?

    Yes, in many cases, reupholstering is possible. We generally recommend replacing the upholstery when reupholstering, as it loses volume and performance over time. A complete reupholstery, including upholstery repair, costs between 70-90% of the purchase price, depending on the age and type of furniture (information subject to change).

    What should I do if I want to have my furniture repaired?

    Please contact your local retailer, who you can find in our store locator.

    Ideally, you should have photos and the receipt of the furniture ready. The specialist dealer will be happy to inform you about the procedure and repair options and provide you with a non-binding quote.

    Where can I order spare parts?

    You can order replacement parts for your FSM furniture through your local dealer, which you can find in our store locator. Ideally, please have the invoice for the furniture and a photo of the desired replacement part ready. The dealer will provide you with a non-binding quote and inform you of the delivery time.

    Where can I experience FSM furniture live?

    If you would like to try out FSM furniture, please use the store locator to find the nearest retailer in your area. Please note that only a portion of the range is on display at any given time. If you have a specific model in mind, please contact the retailer in advance.

    Is it possible to visit the FSM showroom in Klingnau?

    Of course, you can visit our showroom and outlet in Klingnau at any time by appointment. Please note our opening hours.

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